How to Leverage AI for Integrated CX Strategy
March 1 @ 11:00 am - 2:00 pm
March 01, 2023 | 11:00 AM PT / 2:00 PM | USA
Increasingly, artificial intelligence (AI) makes it possible for brands to deliver an integrated customer experience across multiple channels with easy self-service, relevant marketing, and curated experiences.
Understandably, most companies chose to tackle the easiest quick wins, possibly in self-service where AI-powered experiences can immediately deliver high CX at lower costs with a solid return on investment delivered to management.